Troubleshooting Wireless Bridge

  1. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
  2. Ensure that your internet connection is online. Wireless Bridges require working internet to operate. You should always troubleshoot internet services before Wireless Bridge issues.
  3. Check that all cables are in good condition and plugged in securely, without any kinks.
  4. Check the stickers on the bottom of your Wireless Bridge units. One will say "AP", and the other will say "Client".
    Wireless Bridge sticker examples
  5. The AP Wireless Bridge must connect to your modem. The Client Wireless Bridge must connect to your device (e.g. set top box).
  6. Make sure the WiFi ability on the device connected to the Client Wireless Bridge is switched off.
  7. Attempt to get online on the device connected to the Client Wireless Bridge.
  8. Turn off the electrical outlets for both Wireless Bridges and leave them off for at least 60 seconds.
  9. Turn both outlets back on and wait for the Wireless Bridges' lights to settle.
  10. Attempt to get online on the device connected to the Client Wireless Bridge.
  11. Follow this guide to manually pair your Wireless Bridges.
  12. Attempt to get online on the device connected to the Client Wireless Bridge.
  13. Use a pen or paper clip to hold down the RESET button on the back of the AP Wireless Bridge for 30 seconds. Repeat this step for the Client Wireless Bridge.
    Wireless Bridge RESET button
  14. Wait for both Wireless Bridges' lights to settle.
  15. Follow this guide to manually pair your Wireless Bridges again.
  16. Attempt to get online on the device connected to the Client Wireless Bridge.
  17. Call us on 13 22 58 for further assistance.

 

    Appendix - Wireless Bridge Cease Sale

    Please note that iiNet Wireless Bridges are no longer sold as of 16 August 2017.