Transferring Domain and Hosting Services

There are some important steps to follow when transferring your Domain & Hosting products. To ensure the transfer process goes smoothly, prepare backups and have the following information ready.

Domains

To initiate a transfer for a Domain only, there are a few things you will need.

  1. The Domain Password - This is known as the EPP Key, Transfer Key or Authorization Code.
    • For .au Domains, this can be recovered from pw.auda.org.au
    • For any Generic Top Level Domain (.com, .biz or .net) you will need to contact your Domain Host. If your domain is with iiNet, contact us at 1300 378 638 or  support@iinethosting.net.au.
  2. For the domain to be unlocked
  3. For you to have access to the Registrant Contact Email address to accept the Domain Transfer.

Please note: Updating Contact details on a generic Top Level Domain may lock the domain for 60 days.

Various non-iiNet provider-specific guides for recovering domain passwords, unlocking domains and updating contact details can be found at Retrieving your details from your Domain Name Registrar.

Domain Transfer Timeframes vary depending on the type of Domain

  • .au Domain transfers take 48 hours from the transfer acceptance
  • Generic Top Level Domain (.com|.biz|.net) transfers take 3-5 business days from the transfer acceptance. Once complete, verification of the Domain Contact details is required.
  • .co.nz - The New Zealand Registry will transfer the domain immediately as long as the UDAI (Unique Domain Authentication Identifier) password is correct.
  • .co.uk domains use a Registrar TAG - This would need to be changed by the current Domain Registrar.

DNS - Domain Name System

Any domain held with iiNet comes with free DNS Hosting available and we have DNS-only add-on services. If you change your Domain Provider, it does not automatically update the DNS Hosting Provider.

If you want a new provider to take over the DNS before the domain transfer, this must be done before the domain transfer is accepted. You will need to change your Nameservers with your current Domain Registrar.

To view your iiNet Registered Domains:

  1. Log in to the Hosting Control Panel.
  2. Go to Account > Registered Domains.
  3. Click on the domain name you wish to update and then click Manage Nameservers or Change Nameservers to Preferred.
  4. Enter the name servers you require and then click Update Name Server.
  5. Once this change has been made, select Sync to Registry.

Once a domain transfer has been completed, you can re-delegate your Domain Nameservers through your new Domain Registrar.

Any DNS Records in your existing DNS Host system will not automatically transfer. These records will need to be manually added to the new provider’s system.

To view your iiNet Hosted DNS Records:

  1. Log in to the Hosting Control Panel.
  2. Select All Domains from the drop-down menu at the top right.
  3. Click on Hosted Domains > yourdomain.com > DNS > DNS Records.
  4. Click Add New Record.

Website Hosting

The migration of any website files is your responsibility. You will need the following:

  • The website files
  • An export of your current database (if applicable)
     

Databases are used on Content Management Systems (CMS) such as WordPress, Joomla and Drupal. If you believe you may be using one of these, or are unsure, a check can be done at What CMS.

Website files can be uploaded to our server via FTP Software such as Filezilla. The details to access FTP can be found in the Hosting Control Panel.

Please Note: If you see the Subscription name: WebHosting Plesk, please follow the guide available HERE.

  1. Select the Web Hosting Subscription from the Subscription drop-down menu in the top right.
  2. Click on the Websites tab.
  3. Click into the Domain Name.
  4. Select FTP Access, then enter the following details:
    • Hostname: IP address
    • Username: FTP Login Name
    • Password: FTP Password


The FTP Password is usually hidden, but selecting Edit under FTP Access will open a checkbox to allow for this password to be changed to something memorable.

Once website files are uploaded to the preferred web server, we can't guarantee the site will load, especially if the website has not been updated for some time.

Email Hosting

We are no longer providing Hosted Email services. If you have existing Hosted Email services, we recommend creating a manual backup of all email, contacts, and calendars, to ensure nothing is lost.

  • If you are using POP3, all emails will be stored on the local machine.
  • If you are using IMAP, all emails will be read from the existing server and viewable within your current Webmail.

Backup of the emails is your responsibility, but you can follow the process outlined in our various guides:

If you have any questions please call us on 1300 378 638 or email support@iinethosting.net.au.

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