Requesting an invoice extension

If you need to extend your invoice due date, please contact the Billing team with your iiNet invoice number. If you’re not sure how to find your invoice number, please see this guide.

We will confirm your new invoice due date once your extension request has been accepted. The default extension is 10 days, and extension will not delay the issue of your next regular invoice.

If you are having difficulty making regular payments, please refer to our Financial Hardship Policy.