Recovering deleted items in Hosted Exchange

Hosted Exchange will keep a back up of all messages for 7 days after they have been deleted from the mailbox's Deleted Items folder. Mailbox users can recover deleted items using the Outlook Web App (OWA) or Microsoft Outlook.

Outlook Web App (OWA)

  1. Log in to the Outlook Web App with your full email address and password.
  2. Right-click on the Deleted Items folder and select Recover Deleted Items
    Outlook Web Access - Mail recovery 1
  3. Select the item(s) you wish to recover and click the Recover Selected Items icon. 
    Outlook Web Access - Mail recovery 2
  4. Choose the destination to recover the item(s) to and click Restore... 
    Outlook Web Access - Mail recovery 3

Microsoft Outlook

  1. Open Outlook and connect to your Exchange profile.
  2. Click on Folder and then Recover Deleted Items
    Microsoft Outlook - Mail recovery 1
  3. Select the item(s) you wish to recover and click the Recover Selected Items icon. 
    Microsoft Outlook - Mail recovery 2
  4. Outlook will restore the message to its previous location.