Additional iiNet Email Addresses

Are you a customer?
We can make sure you get help that's relevant to your services if you confirm some details about your account.
You can change this selection at any time.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

 

You may have up to 9 additional iiNet mailboxes at no extra cost (NBN™ services may allow up to 19 additional mailboxes). Beyond that, additional mailboxes may be purchased for an annual fee of $25 - just call our friendly Sales Team on 13 19 17.

  1. Log in to Toolbox and select My Products from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
  2. Select Email and then select Add/remove a mailbox from the Actions menu. If you're on a mobile device and you don't see the Actions menu, tap the grey bar labelled Email actions to show it. 
    Toolbox add mailbox 1
  3. You’ll see a list of your current mailboxes. To add a new mailbox, click Add Mailbox at the bottom of the page. 
    Toolbox add mailbox 2
  4. This will bring up a form. You’ll need to scroll down the page and fill in the following:

    Service: Select the internet service the email address will be attached to
    Full name: The name of the person who will be using the email address
    Email address: Your desired email address (do not include the “@iinet.net.au”)
    Password: Enter a password that fits our password policy
    Confirm password: Enter your password again

  5. Once you’re done, click Create Mailbox to finish. Please note that it may take up to 2 hours before your email address can start sending and receiving email.
  6. We recommend that you send a test email to your new email address using a different email account, or ask a friend to email you. Once you receive this test email, you know your mailbox is up and running.

 

Be sure to back up any important emails before deleting a mailbox as they cannot be recovered.

  1. You can’t delete the mailbox that is associated with your broadband or mobile service. However, you may delete additional mailboxes.
  2. Log in to Toolbox and select My Products from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
  3. Select Email and then select Add/remove a mailbox from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Email actions to show it.
  4. You’ll see a list of your current mailboxes. To remove an existing mailbox, click Remove
    Toolbox remove mailbox 1
  5. Enter the password for the mailbox, and then click Remove Email
    Toolbox remove mailbox 2
  6. The mailbox will stop working almost immediately, however it may take a few hours to disappear from Toolbox.