IMAP settings for Hosted Exchange mailboxes

General IMAP settings

Incoming mail server: exchange.iinet.net.au
Incoming mail server port: 993
Outgoing mail server: smtpauth.exchange.iinet.net.au
Outgoing mail server port: 587
Login: Your full email address (e.g. john.citizen@exchange-demo.net.au)
Password: Your mailbox password.
Secure (SSL) Connection: Enabled (Yes)
SMTP Authentication Required: Yes

  1. Launch Mozilla Thunderbird.
  2. Click Email under Create a new account.The Account Wizard will open.
  3. Untick any unwanted promotional offers.
  4. Click Skip this and use my existing email.
    Hosted Exchange Thunderbird setup
  5. Fill out the following details:

    Your Name: Your name as you'd like it to be shown to your e-mail recipients.
    Email Address: Your full email address (e.g. john.citizen@exchange-demo.net.au).
    Password: Your Password for that email address.

    Hosted Exchange Thunderbird setup
  6. Click Continue and then Manual Config.
  7. Enter the following information about your incoming server:

    Select the IMAP type.
    Type in "exchange.iinet.net.au" in the Server Hostname field.
    Select SSL/TLS under SSL.
    Select Normal Password under Authentication.

  8. Enter the following information about your outgoing server:

    Type in "smtpauth.exchange.iinet.net.au" in the Server Hostname field.
    Select 587 under Port.
    Select STARTTLS under SSL.
    Select Normal Password under Authentication.
    Type in your full email address (e.g. john.citizen@exchange-demo.net.au) in Username Incoming. Outgoing will auto-update with the full email address.

    Hosted Exchange Thunderbird setup
  9. Click Done to finish. Your IMAP email account is now created.
  1. Open Mac Mail. If you are presented with an account creation screen immediately, please skip to step 3.
  2. Click Mail, and select Accounts....
    Hosted Exchange Mac Mail setup
  3. On the Internet Accounts tab, click the plus sign (+) at the bottom to add a new account. Alternatively, select Add Other Account....
    Hosted Exchange Mac Mail setup
  4. Select Mail Account.
  5. Enter your full name, email address and password and click Sign In.
    Hosted Exchange Mac Mail setup
  6. Fill out the following fields:

    Email Address: Enter your email address (e.g. john.citizen@exchange-demo.net.au).
    User Name: Enter your email address (e.g. john.citizen@exchange-demo.net.au).
    Password: Type your password.
    Account Type: IMAP
    Incoming Mail Server: exchange.iinet.net.au
    Outgoing Mail Server: smtpauth.exchange.iinet.net.au
    Hosted Exchange Mac Mail setup
  7. Click Sign In.
  8. Select the apps you wish to use (Mail and Notes) and then click Done to finish.
  1. Open Outlook.
  2. Click File, then Add Account.
  3. Select the Manual setup or additional server types checkbox at the bottom of the Wizard screen, then click Next.
    Hosted Exchange Outlook 2013 setup
  4. Select POP or IMAP, then click Next.
    Hosted Exchange Outlook 2013 setup
  5. Enter the following details:

    Your Name: Your name as you'd like it to be shown to your e-mail recipients
    E-mail Address: Your full email address (e.g john.citizen@exchange-demo.net.au)
    Account Type: IMAP
    Incoming mail server: exchange.iinet.net.au
    Outgoing mail server (SMTP): smtpauth.exchange.iinet.net.au
    User Name: Your full email address (e.g john.citizen@exchange-demo.net.au)
    Password: Your email password.
    Select Automatically test account settings
    Select New Outlook Data file

    Hosted Exchange Outlook 2013 setup
  6. Click More Settings.
  7. Select the Outgoing Server tab, then select the My outgoing server (SMTP) requires authentication checkbox. Click Use same settings as my incoming mail server.
    Hosted Exchange Outlook 2013 setup
  8. Move to the Advanced tab. Configure these settings as follows:

    Incoming server (POP3): 995
    Use the following type of encrypted connection: SSL
    Outgoing server (SMTP): 587
    Use the following type of encrypted connection: TLS

    Hosted Exchange Outlook 2013 setup
  9. Click OK to save your changes.
  10. Click Next and Outlook will test the settings.
  11. You should get two green ticks. Click Close.
  12. After seeing the message "You're all set!", click Finish.
  1. Open Outlook.
  2. Click File, then Add Account.
  3. Enter your email address, then select Advance options and tick Let me set up my account manually.
    Hosted Exchange Outlook 2016 setup
  4. Click Connect.
  5. Select IMAP.
  6. Enter the following details:

    Incoming mail server: exchange.iinet.net.au
    Incoming mail port: 993
    Encryption method: SSL/TLS
    Outgoing mail server: smtpauth.exchange.iinet.net.au
    Outgoing mail port: 587
    Encryption method: STARTTLS

    Hosted Exchange Outlook 2016 setup
  7. Click Next.
  8. Tick Save this password in your password list, then select OK.
    Hosted Exchange Outlook 2016 setup
  9. After seeing the message "Account successfully added", click Done.
    Hosted Exchange Outlook 2016 setup