iiNet phone numbers and email addresses

This article lists the phone numbers and email addresses that iiNet uses to contact our customers.

Using the Find tool in your web browser can help you find a specific phone number or email address on this page:

  • On Desktop, use CTRL + F on your keyboard to open the Find tool.
  • On Android mobile, tap More options (the three dots in the top right) then Find in page.
  • On iOS mobile, tap Share (the square icon with the upwards arrow at the bottom of the screen) then Find on page.

If you ever miss a call from us or you're unsure about the legitimacy of any calls, SMS or emails which appear to be from iiNet, please contact us and we'll be happy to help.

Select one of the links below to jump to a query:

Phone numbers we use to call

We will only use these numbers to call our customers:

  • +61 8 6263 6363
  • +61 8 9214 2222
  • +61 2 8456 1960
  • +61 8 9216 2560

 

Phone numbers we use for SMS

We usually use these numbers to SMS our customers:

  • iiNet
  • +61 416 905 128
  • +61 416 905 129
  • +61 416 905 130
  • +61 416 905 131
  • +61 416 905 132
  • +61 416 905 450
  • +61 416 905 452
  • +61 416 905 454
  • +61 416 906 032
  • +61 416 906 559

Please do not call these SMS numbers as they will not reach our call centre.

 

Email addresses

You may receive your bill, marketing or service emails from one of these email addresses:

You may also be in an email conversation with a Customer Service Representative whose email address ends in one of the following:

  • @corporate.iinet.net.au
  • @staff.iinet.net.au
  • @tpgtelecom.com.au

Please note: TPG Telecom is the parent company of iiNet Ltd.

 

Phone numbers for you to call us

The following phone numbers are well known from our Contact us page:

  • 13 19 17
  • 13 22 58
  • 13 86 89
  • 1300 378 638
  • 1300 634 515
  • +61 8 9214 2222

You may receive an email or SMS asking you to call us on a different phone number. These unique numbers help route you to a specific part of our call centre that can assist with a specific matter:

  • 1300 002 004
  • 1300 093 449
  • 1300 094 761
  • 1300 130 714
  • 1300 281 542
  • 1300 301 519
  • 1300 304 263
  • 1300 307 257
  • 1300 308 407
  • 1300 362 835
  • 1300 367 429
  • 1300 368 110
  • 1300 368 910
  • 1300 369 457
  • 1300 395 526
  • 1300 477 317
  • 1300 499 790
  • 1300 521 757
  • 1300 530 224
  • 1300 541 714
  • 1300 553 496
  • 1300 554 019
  • 1300 554 713
  • 1300 554 918
  • 1300 558 695
  • 1300 634 795
  • 1300 701 006
  • 1300 704 371
  • 1300 704 984
  • 1300 712 534
  • 1300 712 583
  • 1300 712 761
  • 1300 712 930
  • 1300 718 031
  • 1300 718 092
  • 1300 718 367
  • 1300 784 708
  • 1300 795 471
  • 1300 796 025
  • 1300 796 137
  • 1300 796 137
  • 1300 796 493
  • 1300 849 926
  • 1300 858 965
  • 1300 860 925
  • 1300 861 036
  • 1300 880 598
  • 1300 992 863
  • 1300 993 571
  • 1300 993 572
  • 1300 993 574
  • 1300 993 578

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