Domain Name FAQ

This article will answer some frequently asked questions about Domain names at iiNet.

We have stopped providing new Domain Registrations. For a full list of accredited domain name registrars, please refer to: https://www.auda.org.au/accredited-registrars.

Please note: Australian domain names (e.g. com.au, net.au, etc.) may only be registered by an Australian person or entity. In most cases an ABN, ACN, BRN or TM Number will be required however the rules differ depending on the extension you are trying to register.

 

You can manage your existing domain names through the Hosting Control Panel. Once you have logged in, click on Account > Registered Domains.

You can view your domain expiry date within the Hosting Control Panel. Click on Account Registered Domains.

Hosting Control Panel - Registered Domains

If you have a large number of domain names you can click Show search to narrow down your results.  We will send you an email 60 days before your domain is due to expire.

By default we will renew your domain name automatically, however you can renew your domain name license within 90 days of the expiry date by logging in to the Hosting Control Panel and clicking Account > Registered Domains > Renew.

If you wish to manage your domain name renewals manually you can disable automatic renewal by logging in to the Hosting Control Panel, going to Account > Registered Domains, selecting your domain and clicking the Turn Off AutoRenew option button near the bottom of the page.

Please note: by disabling automatic renewal, you are assuming responsibility to renew your domain name. Failure to renew your domain name before its expiry date will cause it to stop working.

If your domain name has already expired, please call iiNet Hosting on 1300 378 638 to renew it. If your domain name is not renewed quickly it may become available and be registered by another party.

  • Log in to the Hosting Control Panel and go to Account > Registered Domains.
  • Click on the domain name you wish to update and then click Manage Nameservers.
  • Enter the name servers you require and then click Update Name Server.
  • Once this change has been made, select Sync to Registry.
  • To update all DNS, select Account > Registered Domains > Bulk Update DNS.
  • The contact details on your domain registration are represented by the "Admins" within the Hosting Control Panel.
  • To add a new admin or edit your existing user, click on Account > Admins > Add New Admin.
  • You can then update your domain to use these details by going to Account > Registered Domains > yourdomain.com > Manage Contacts.
  • Click the magnifying glass next to the contact you wish to change, select the appropriate contact and then click Update Contacts.
  • Once this change has been made, select Sync to Registry.

Sometimes if you have transferred your domain to us from another provider the Control Panel will not be synchronised with the domain registry, preventing you from making changes to the domain through the Control Panel. If this happens, please call iiNet Hosting on 1300 378 638 and we will make the changes for you manually.

  • You can request cancellation of your domain name via the Hosting Control Panel.
  • Click on Account > Registered Domains > select the domain you wish to cancel > Cancel Domain.
  • Alternatively, you can email support@iinethosting.net.au regarding your domain cancellation.

Your DNS records can be modified via the Hosting Control Panel. Select All Domains from the drop-down menu at the top right, click on Hosted Domains > yourdomain.com > DNS DNS Records.

Hosting Control Panel - DNS Records

iiNet domain registrations include free parking.

  • Parking can be enabled via the Hosting Control Panel under Home > Hosted Domains > Add Hosting (located in the Web Hosting section toward the bottom of the page).
  • Select Parking and then click Next and Finish.

iiNet domain registrations include free forwarding.

  • Forwarding can be configured via the Hosting Control Panel under Home > Hosted Domains > your domain > Add Hosting (located in the Web Hosting section toward the bottom of the page).
  • Select either Standard or Frame Forwarding and click Next.
  • Enter the URL you wish to forward to and click Next and then Finish.

Please note: Standard Forwarding is where the address changes in the address bar. Frame Forwarding (sometimes referred to as ‘domain cloaking’) will mask the actual URL in the address bar and will instead just show your domain name.

Connect West is our accredited Australian domain registrar. They are a wholly-owned subsidiary of iiNet staffed by the same people in our iiNet Domains and Hosting Team.

 

We have stopped providing Domain Registrations. For a full list of accredited domain name registrars, please refer to: https://www.auda.org.au/accredited-registrars.

If you have an Australian domain name and wish to recover your domain password, please try the .auDA password recovery tool. Alternatively, please contact us for assistance.

A domain change of ownership (also known as a ‘registrant transfer’) occurs when the existing owner (registrant) transfers or sells their domain name to another eligible entity. A new license is issued to the new registrant once the change is completed and the domain name will be registered in the name of the new registrant.

To change the ownership on an Australian domain name, please complete the below form and return it to us via email to (08) 9213 1353 or support@iinethosting.net.au. This change will incur a $50.00 change of ownership fee plus the cost of a new 2 year license (e.g. $50.00 change of ownership fee + $44.00 registration).

Download the change of ownership form

A change of ownership involves transferring the domain name to a different person or entity (e.g. with a different ABN or ACN), and therefore a new two year license applies.

Once the necessary documentation has been received it can take up to 7 days for the change of ownership to be processed and the new owner to be visible in the WHOIS database.


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