Cannot send email on phone or tablet

Jump to a section:

iiNet outgoing mail server settings for mobile devices

Already know your way around your device settings? Great! Here's what you need to configure:

Outgoing mail server: mail.iinet.net.au
Outgoing port & security type: 465 & SSL (for Apple devices), 587 & STARTTLS/TLS (for all other devices)
Outgoing authentication: Enabled/password

Username: Your iiNet email address
Password: Your iiNet email address password

Read on for how-to guides for iOS and Android devices.

 

iPhone, iPad and other iOS devices

  1. Select Settings > Mail > Accounts.
  2. Select your iiNet email address.
  3. Tap Account
    iOS email settings 1
  4. Under "Outgoing Mail Server", tap SMTP
    iOS email settings 2
  5. Select Primary Server. 
    iOS email settings 3
  6. Set the Authentication to Password, and tap Done to finish. 
    iOS email settings 4

If you still have difficulty sending emails, please see iiNet Group Email Settings for more information.

 

Android devices

The appearance of Android OS varies depending on the software version. If these instructions don't work for you, please check your handset manufacturer's website for support information.

  1. Open your Email app and tap the MORE option in the top right-hand corner. 
    Android email settings 1
  2. Select Settings
    Android email settings 2
  3. Select your iiNet email address. 
    Android email settings 3
  4. Under "Advanced settings", tap Server settings
    Android email settings 4
  5. Under "Outgoing server", make sure that Authentication required before sending emails is ticked, then tap Done to finish. 
    Android email settings 5

If you still have difficulty sending emails, please see iiNet Group Email Settings for more information.