Cable Gateway Pro (EPC3940L) Status Lights
This article will explain the status lights found on the Cable Gateway Pro (EPC3940L) supplied for iiNet Cable services, which may be useful when troubleshooting.
Important light states to note
- If the US and DS lights are BLINKING but the Online light is OFF, the Cable service may not yet be activated on our end. This typically occurs within one business day of your Cable service connection appointment. If you have any concerns, please call us on 13 22 58 and we'll be happy to help.
- If the US and DS lights are BLINKING and the Online light is ON, the modem is updating its firmware. No action is needed - simply wait for the update to complete.
|1) Power||Off||Modem has no power.|
|Green||Modem has power.|
|2) DS||Off||Not connected to the Cable network or modem has no power. Troubleshoot no connection.|
|Green||Modem is online. Flashes during initial search for a downstream channel.|
|3) US||Off||Not connected to the Cable network or modem has no power. Troubleshoot no connection.|
|Green||Modem is online. Flashes during initial search for an upstream channel.|
|4) Online||Off||Modem is not registered/online on the Cable network or modem has no power. Troubleshoot no connection.|
|Green||Modem is registered to the Cable network and fully operational.|
|5) Ethernet 1-4||Off||Nothing connected to Ethernet port or modem has no power. If something is plugged in, try a different Ethernet cable.|
|Green||Ethernet connection to corresponding Ethernet port. Flashes during Ethernet connection activity.|
|6) Wireless button||N/A Not a light||Press to turn both 2.4GHz and 5GHz WiFi ability on/off.|
|7/8) 2.4G/5G Wireless||Off||2.4GHz or 5GHz WiFi disabled or modem has no power.|
|Green||2.4Ghz or 5GHz WiFi enabled. Flashes during WiFi network activity.|
|9) WPS Button||N/A Not a light||Press to enable WPS search mode.|
|10/11) TEL1/TEL2||Off||Netphone (VoIP) disabled or modem has no power.|
|Green||Netphone (VoIP) enabled. Flashes during calls.|